Frequently asked questions
Clear answers for your next night.
How do I find tickets?
Browse What’s on, choose an event and select Buy. Event pages show tickets listed for resale and, where available, tickets issued directly by the organiser. Availability can change until checkout is confirmed.
Where are my tickets after purchase?
Open My tickets while signed into the account used to buy. Direct bookings have a private ticket page with admission QR codes and a PDF download. For resale tickets, use the View ticket or Download ticket option where available. Some resale listings use provider-account delivery, which is shown before purchase.
Can other buyers or sellers see my profile?
There is no public buyer/seller profile or direct messaging feature. However, an original resale ticket or provider-account delivery may contain personal details, and organisers can access booking information needed to manage direct bookings. Do not put personal contact details in public event descriptions.
How do I sell a spare ticket?
Sign in to your personal account, choose Sell, find the correct event and ticket type, then follow the upload and listing steps. Only list tickets you are entitled to sell, with accurate details and any entry restrictions disclosed.
How do I save an event?
Tap the heart on an event card. Saved events are available from your account menu. Saving does not reserve a ticket or hold its price.
When will I receive my payout?
Eligible resale funds are released 24 hours after the event ends, subject to disputes, refunds, security holds and other restrictions. You must complete the required Stripe payout setup. Bank arrival times can vary. Direct organiser payments are managed through the organiser’s Stripe account.
What if my ticket is missing or I have an entry problem?
Send a support message with your order reference, event and a description of the issue. If entry is refused, keep any explanation from the venue. Do not send your password, full card details or a usable QR code.
Can I get a refund?
Refunds depend on the order, the issue and the applicable policy. They are not automatically guaranteed when plans change. Contact support with your order reference and read our Refunds & complaints page for the current process.
How old do I need to be?
Personal account holders must be at least 16. Event organisers must be at least 18. Individual events can have stricter entry restrictions, including 18+, and may require physical photo identification.
How do I create an organiser account?
Choose Event organiser on the sign-up page, enter your organisation details and verify your email. The organiser dashboard lets you create events, upload artwork, set ticket types and review bookings. Paid ticket sales require payment setup.
I forgot my password. What should I do?
Use Forgot password on the sign-in page and follow the email instructions. Changing or resetting your password signs out existing sessions, including those using Remember Me.
Why can’t I find an event anymore?
Events stop appearing in discovery after their recorded finish time. If no finish time is supplied, discovery uses a six-hour window after the start. Your booking history remains available in My tickets.